Dynamic Dental Lab

Removable and Screw Retained Specialists

702-502-1818

Dynamic Solutions for All of Your Dental Needs

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DDL's Policies and Procedures

By filling out Dynamic Dental Lab's lab slip you are agreeing to the following terms and conditions:

Warranty

Special Circumstance Cases- All cases come with one wax try-in included in the total price for each appliance. Any additional wax try-ins are subject to an additional charge. 

- All cases requiring a shade change due to patient or Doctor preference, after the first wax try-in stage was completed, will be subject to a shade change fee. Fee depends on which Fee Schedule your office is on. 

- Any "redo" Appliances must be sent with original models and new impressions. 


Warranty

Acrylic Partials (5+ Teeth)

  • Tier 1- 90 Days
  • Tier 2- 60 Days
  • Tier 3- 30 Days

Dentures (Excluding Immediate & Special Circumstance Cases):

  • Tier 1- 1 Year Warranty
  • Tier 2- 1 Year Warranty
  • Tier 3- 6 Month Warranty

Metal Frame Partial Acrylic & Teeth Only (Excluding Immediate & Special Circumstance Cases):

  • Tier 1- 1 Year Warranty
  • Tier 2- 9 Month Warranty
  • Tier 3- 6 Month Warranty

Metal Frames (Excluding if incorrect initial impressions were sent) :

  • Tier 1- 2 Year Warranty
  • Tier 2- 2 Year Warranty
  • Tier 3- 6 Month Warranty

TCS  Partial (Excluding Teeth, Please contact our office for a tooth repair quote) :

  • Tier 1-  Lifetime Warranty
  • Tier 2- Lifetime Warranty
  • Tier 3- 6 Months 


Partial Case By Case Basis:

  • Combo, Dynamic Flex, and Specialty Cases warranty will be determined based on the case type and design, our office will advise on best options to honor warranty.

No Warranty

  • Flippers/ Stay Plates (1-4 Teeth)
  • All repairs sent without models or impressions
  • Third Party Frames
  • All thermoplastic (ex. valplast) repairs are considered temporary repairs

- All cases with 45 days of inactivity will be charged up to stage delivered. If articulators were not returned, they will be charged at this time as well.

Applies to all Removable Appliances

Please be advised, if the appliance does not fit in the patient's mouth, but does fit the model provided, DO NOT DISCARD THE INITIAL MODEL. Take a new impression & submit both models. If there is not a difference between the impression/models, a new one will be done at no cost to you. If there is a difference in the impression/models provided, your office will be charged for a new appliance. If you fail to provide the initial model work, our lab is unable to compare the models to find the point of error; thus, a fee for a new appliance will be charged to you.

Rush Fees

  • All stages leading up to Wax Try-In: $10/ Per Day Not Allotted to Dynamic Dental Lab according to Work Completion Schedule including pick up and delivery day.
  •  50% Case Rush Fee- If your office would like the Wax Try-In Stage or Process and Finish Stage Rushed
  • 100% Case Rush Fee- 1-2 Days Given in Lab for Process and Finish Stage.

Shipping Cases to Dynamic Dental Lab

Out of State, but Interested with Working with Us?

We can still complete your work! Contact us for more information.


Shipping 

Customer pays inbound shipping to Dynamic Dental Lab.

We pay for the return shipping to customer.


Turnaround Time (Work Completion) Schedule

Case turnaround time will vary depending on services requested. For more information, please contact us at 702-502-1818.  


Packing Cases for Shipment

Please be sure to pack cases with optimal protection is essential to insure that the cases arrive with no damage.

Refunds

While always attempting to make the practices and patients we serve happy, we understand not every person will be 100% content. Dynamic Dental Laboratory does not participate in refunds. After being approved by our lab, a credit will be placed onto the account in the amount established from our lab. Requests for credits will need to be submitted in writing (email accepted) to our Account Management Department at [email protected] for further information to be reviewed and final credit confirmation to be decided. Again, please take note that the patient or physician not being content with a finished prosthesis is not a valid request for a credit to be applied, as the case is approved by the doctor and patient on the lab slip, when the office requests for the case to be  processed and finished. All changes for a case must be requested prior to authorizing the prosthesis to be processed and finished.

Scheduled In-Office Appointments

Dynamic Dental Lab's technician's in office consultation fee is:

Case fee time begins at scheduled appointment hour.

  •  $60.00/ hr. for non-implant cases

  • $150- up to 2 hours, for implant cases 

Billing

Dynamic Dental Laboratory has implemented a new way to pay; quickly, efficiently, and hassle free! It's as simple as receiving a patient case invoice via email, and clicking the "Pay" option, and you're done! You will always receive a receipt showing you've paid as well. Dynamic Digital Invoices will be emailed after each case is turned in. 

  • After receiving a Dynamic Digital Invoice, if you still wish to pay by check, that works as well. As soon as we receive your check, the invoice will be marked as paid.

  • As a new office, your first 3 cases will be COD. After that the payment period is biweekly set up for the first 3 months. After this time period, if you wish to alter the payment period please contact us so we can arrange one that best suites both parties.
  • Statements are sent every 2 weeks with the patient names and invoice numbers to reference each case.
  • All accounts are payable within 5 business days (unless placed on COD status) of statement date. Accounts not paid within the stated terms will be subject to a weekly $25.00 late fee and will be placed on COD status until the account is brought to a $0 balance.

If Account is placed on COD (Cash On Delivery) Status:

  • Your office can either pay COD which would consist of payment due upon delivery of the case, or pay via Dynamic Digital Invoice in which Dynamic Dental Laboratory will send a DDI invoice through to your email and you can pay online right from that email, by the end of the business day on which the case is delivered to avoid any late fees.

Materials

Please be advised, materials utilized for our Baseline Fee Schedule are appropriated for the great low prices we offer your practice. While craftsmanship and the quality of the work we fabricate is always of the highest standard; cost effective materials are used for these prosthesis. Excluding Dynamic Flex, thermoplastic, cast metal frames and implant cases. 

In selecting a restorative prosthesis form our Dynamic Executive Fee Schedule, all acrylic utilized is for high impact, long term usage. Teeth are of 4+ layered teeth. All implant related prosthesis, whether screw or tissue retained, are always fabricated with the highest grade acrylic and teeth . Implant component brands selected for each case are selected by the physician.